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Returns - Changes

RETURN POLICY

It is necessary to fill in the return form and present the proof of purchase and the product together with its packaging to be in perfect condition.

The product must be returned within 15 days from the day of receipt. Proof of shipping date is the seal of the courier. In addition, the product must not have been used and must bear all company labels. Where belts and accessories are provided, they should also be returned as part of the product. Also, the product must be in its original packaging and in excellent condition as in the original, without damage, stains or alterations. Finally, it must be accompanied by all the necessary sales documents (Completed Return Form, Proof of Purchase).


Product Return Procedure

Product Returns are made only after telephone contact at Tel: 210-4100820 or via e-mail: returns@farmaki.gr stating your request. Give us your Order Number and explain why you want a return.

No refund will be accepted unless it has the approval of the company, necessary for the process to proceed. Fill in ALL the details in the RETURN FORM, which accompanies the retail receipt or the invoice, and return it with the product.

The cost of returning the products is borne by the customer.

Our company will do its best to replace the product you returned to us.

When your return is received, it will be checked by our company and after the perfection of the product is confirmed, we will contact you by phone to process the replacement.

Prior to the receipt of the returned items, our company does not make a reservation / commitment of a new product / s.

www.farmaki.gr does not guarantee the safety and insurance of returned products

www.farmaki.gr reserves the right to reject returns of products that have not been returned in accordance with the terms of the Return Policy mentioned above.


Product Change Process through Store

The change of any product purchased through www.farmaki.gr, can be accepted in our store 36 Tsamadou 36 Piraeus by arrangement.

Changes are mandatory upon presentation of product proof


Money return

In the event that you wish your product to be refunded due to a product refund, the amount will be paid in the manner of payment for the purchase of the product or as specified by the customer contacting the company, within twenty (20) days from the date receipt.


Defective products

All products that have an obvious manufacturing defect will be replaced or will be compensated immediately, with the cost of return being borne entirely by the company www.farmaki.gr.

If you wish to change a defective product, www.farmaki.gr can replace it with a product of the same characteristics, depending on availability.